About Psychology, Psychochologists, and Psychotherapy
Who are psychologists and how do they assist clients?
Psychologists are professional who are trained in how people think, feel, behave and learn. In Australia, it is a regulated profession and psychologists must adhere to strict ethical guidelines to keep their registraction.
Therapy did not work for me before. How will this be different?
In the initial sessions, we will discuss your previous therapeutic experiences. I will seek your feedback throughout our working together and ensure you receive high quality care. Please, do not hesitate to bring this to my attention.
Can I contact you in an emergency?
Reset & Grow is not an emergency service and timely responses to phone, email, or social media messages is not guaranteed.
Is therapy confidential?
Information that you share with Reset & Grow Psychology is strictly confidential except in following circumstances:
How many session will I need?
It is difficult to estimate a number of sessions needed as they may be multiple factors involved ( e.g. the complexity of the presenting issues, how often do you attend your appointments, factors such as unexpected comlications and/or major life events). We will collaboratively discuss your goals in the initial sessions, consequently we will review the effectiveness of our work together and any new/changing goals that you would like to achieve.
Do I need to see a psychologist?
According to World Health Organisation 1 in 4 people will develop a mental health condition within their lifetime. In Australia it is estimated that 1 in 5 people will stuggle with a mental health problem. Psychologists are trained to use their knowledge and skills to assist individuals, couples and families in resolving every day issues to managing complex mental health conditions.
About Fees and Rebates
What are the costs of psychology sessions?
Reset & Grow fee for an individual session is $190. After hours (before 9am & after 4pm), weekends are $200 per session, couples and family sessions are $230. Pensioners and full-time students will receive a concession with a fee of $160 per session.
Can I only pay the 'gap fee'?
No. Medicare does not allow psychologists to only charge 'a gap fee'. Please ensure that you can pay the fee in full on the day of your session.
Can I claim both Medicare rebate and Private Health Insurance rebate?
No. You can only claim one rebate per session (either Medicare or Private Health).
What do I need to use Medicare rebate?
To receive your Medicare rebate you will need to bring to your first session:
How many session will I need?
It is difficult to estimate a number of sessions needed as they may be multiple factors involved ( e.g. the complexity of the presenting issues, how often do you attend your appointments, factors such as unexpected comlications and/or major life events). We will collaboratively discuss your goals in the initial sessions, consequently we will review the effectiveness of our work together and any new/changing goals that you would like to achieve.
How and when do I pay?
Payment for your session is required in full at the end of your session. The payment can be made using any major bank card or by cash. If you wish to pay cash please have the correct ready as there is no cash kept at the premises.
About Preparation, First Session and Subsequent Sessions
What should I expect form my first session?
It is natural to feel nervous before your first appointment, especially if it is your first time working with a psychologist. I am committed to provide welcoming atmosphere and experienced in meeting various clients for the first time. It is an opportunity for us to get to know one another.
What do I need to prepare for my first session?
There is essential paperwork to complete before we can commence our first session. There is a lot to get through and to make a full use of your session time complete the confidentiality form, intake form and general questions form
How will I find you when I arrive?
On arrival please take the lift up to the 21st floor. On the left from the lift you will find IPads, simply enter number 21 and the name of the lift will come up ( e.g 'J'). Head to the designated lift and press 21.
Is there parking and/or public transport connection?
There is no parking facilities onsite for the clients. There is some limited on street parking and private parking that can be expensive.
How long is a session?
A session is approximately 50 minutes in duration.